Return Policy Page

Returns & Refund Policy

Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
In cases of a defective product, or if we would happen to ship the wrong product, we replace the item at no charge.Customers will have to show proof of defect, then forward that with the order number.

However, we don’t provide replacements for size exchanges or if a problem with the artwork is due to a problem in the original art file.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please contact at [email protected] to receive further instructions on shipping the product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over ৳75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund:

If any order is cancelled, payment against such order will generally be refunded within 15 working days, but the refund process may take more time depending upon the payment service gateway provider’s clauses. Provided that received cashback amount, if any, will be adjusted with the refund amount. The refund will be initiated within the same payment channel i.e. if the customer pays via bKash, then the customer will be refunded through bKash. The customer cannot be refunded via any other payment channel. But Techwave retains the right and has the right to consider/reconsider refund via another flexible channel(s) to make the refund system faster or to make it easier for the customer.

The customer will not be eligible for any cashback/bonus against his principal amount in case of refunds because if the order is cancelled, its related cashback will also be cancelled.Techwave is not bound to pay any kind of service charge or cost for the refunded amount.

In case of refunding card payment, the refund will be returned directly to the customer's debit/credit card if customer claims a refund to his bank. Then we will be informed about it via amarPay and take necessary initiatives. Card payment can be refunded only to the card holder's account via bank and cannot be refunded partially as per policy.
 
Shopping Credit / Reward Points can not be cash refunded, only to be refunded as shopping credit/reward point.

https://goshop.com.bd opens the doorway for everybody to shop over the Internet. Our dedicated Go Shop quality assurance team works round the clock personally to make sure the right packages reach on time. Our services are at your doorsteps with affordable delivery charge. We process all deliveries through reputed courier services as well as our in-house delivery team. We deliver products all over the Bangladesh as well as the world. If there is any modification in delivery charge for a particular item, it is mentioned in product details.

Order confirmation and delivery completion are subject to product availability. Delivery time may differ from one item to another.

Delivery Timeline: Delivery might take longer than usual timeframe/line to be followed by Go Shop. The delivery timeframe is only subject to estimation and please consider and calculate the announced timeframe as working days. It might vary depending upon the circumstances. Delivery might be delayed due to force majeure events which include, but not limited to, political unrest, political event, national/public holidays/official holiday(s), pandemics etc, also for the supplier delay for mass number of orders and for logistic partners; ie: courier services.

Order after 6 PM will be considered as an order of next business day. Our business days exclude government holidays / public holidays.

Note: It is requested to the respected customers to refrain from buying excessive goods by being panicked. We are unable to entertain any bulk quantity during COVID-19. Delivery may delay due to COVID-19.

Exceptional Delivery: There are some exceptional items imported from outside Bangladesh. These items can take more days to reach you.

You can make your purchases on Go Shop and get deliveryfrom anywhere in the world. Delivery charge varies according to customers' country. In case of paid order, goshop.com.bd cannot be held liable if customer does not receive it within 2 months.

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